Our Promise
Returns &
Exchanges
We curate every piece with extreme care. If something isn't right, we will make it right.
7-day returns window from the date of delivery.
How It Works
The Return Process
Unbox on Camera
When your parcel arrives, record a continuous unboxing video — from the sealed package through tags, packing, and the saree itself. Keep this video; we ask for it with any return or damage claim.
Message Us
WhatsApp us with your order number, reason for return, and your unboxing video within 7 days of delivery.
Approval
We review your request within 2 business days and send you a return authorisation with instructions.
Securely Pack
Return the saree unworn and unwashed with all original tags, packing, and muslin wrap. Include your order slip inside.
Ship & Refund
Courier to our Chennai atelier with an insured, trackable service — return shipping is at the customer's cost unless the item was defective or incorrect. After inspection, approved refunds are processed within 5–7 business days.
Eligible for Return
- Item received in damaged or defective condition (with unboxing video)
- Item significantly different from the description
- Wrong item delivered
- Unused and unworn items with all tags, packing, and muslin wrap intact
Not Eligible
- Items worn, washed or altered
- Sarees without original tags, packing, or muslin wrap
- Returns without an unboxing video when requested
- Items returned after 7 days of delivery
- Custom or made-to-order pieces
- Sale and clearance items
Refunds
Refund Policy
Please record a clear unboxing video when your order is delivered — from the sealed package through to the saree, including tags and packing. Keep this video; we require it for returns and damage claims.
Returned pieces must be unworn, unwashed, and complete with original tags, packing, and muslin wrap. Contact us on WhatsApp with your order number to start a return within 7 days of delivery.
Approved refunds are processed to your original payment method within 5–7 business days of us receiving and inspecting the returned item.
Original shipping charges are non-refundable. Return shipping is at the customer's expense unless the item was defective or incorrect.
For exchange requests (size, colour within the same style), please contact us and we will do our best to accommodate, subject to availability.
Damaged on arrival?
WhatsApp us within 48 hours with your unboxing video and photographs. We will arrange a full replacement or refund at no cost to you.
Changed your mind?
Contact us within 7 days. The item must be unworn and unwashed, with tags, packing, and muslin wrap intact — and please share your unboxing video when we ask.