Shipping & Delivery

Orders are carefully prepared and dispatched within 1 working day after the order is confirmed.

Once your order has been dispatched, tracking details will be provided to the email address or contact information entered at checkout.

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination pincode. Certain remote locations, peak festive periods, public holidays, weather conditions, or other logistical circumstances may require additional time.

Delivery timelines are estimates and are not guaranteed. Once your parcel has been dispatched, the courier's tracking information will provide the most accurate delivery status.

Every saree is inspected and packed securely at our atelier with the utmost care before being handed over to the courier. We use appropriate protective packaging to help keep your order safe during transit.

Please note: Please ensure that your shipping address, pincode, phone number, and other delivery details are accurate and complete at the time of placing your order. We cannot be responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

We strongly recommend that you record a continuous, uninterrupted video from the moment you receive the parcel until the unboxing is completely finished.

Please retain the complete packaging, tags, labels, and all other materials received with your order until you have confirmed that everything is in proper condition.

While we take every possible precaution when packing your order, parcels are handled by the courier during transit and may occasionally be subject to damage or mishandling.

If your parcel arrives damaged, or if you notice any issue with the product upon opening it, please contact us at store@museofthanu.com as soon as possible with your order details.

These materials may be required to verify the condition of the parcel and product at the time of delivery and to raise the matter with our courier partner.

Where a claim is valid and verifiable, we will take the matter up with the courier partner and pursue appropriate action.

Please do not discard or alter the packaging, tags, labels, or other materials if you intend to raise a claim.

We currently ship within India only.

Delivery availability is subject to the serviceability of your destination pincode. You can enter your pincode at checkout to check whether delivery is available to your location.